PMS + ERP for hotel management.
For hotels: booking, room status, guest registration (Ministry of Interior requirement), restaurant/bar/spa billing, central P&L. Real-time sync with Booking.com, Expedia, Airbnb. Guest can check out via mobile without leaving room.
Common pain points
- ✗Booking.com shows availability but actual reservation missing — double booking
- ✗Guest data manually submitted to authorities, delayed
- ✗Kitchen restaurant bill manually added to room bill
- ✗No loyalty program, hard to create regular guests
- ✗No central P&L, each hotel revenue-cost viewed separately
How we solve it
Channel Manager
Booking.com, Expedia, Agoda, Airbnb real-time sync — double booking impossible
Auto guest registration
Passport scanned at check-in, data auto-sent to authorities
F&B integration
Restaurant/bar/spa orders tied to room number via POS, one bill at checkout
Loyalty program
Member guests get discounts, birthday gifts, priority booking
Mobile app
Guest can check out from room, order extra services, room key via QR
Channel-by-channel P&L
Which channel earns more? Booking.com commission 18%, direct 5% — difference visible
Required modules
- CRM (guest profile)
- PMS (room management)
- F&B (restaurant-bar-spa)
- Channel Manager
- Accounting + e-VHF
- HR (service staff)
Customer case: 3-star boutique hotel (35 rooms, Baku)
Before
Double bookings 2-3 times/month, guest registration 2 hours, no central P&L
After
Double booking 0, registration auto 5 sec, channel P&L showed Booking commission high — direct site promotion saved 22,000 AZN annually
FAQ
How does Booking.com / Expedia real-time sync work?
Channel Manager API — every booking, availability, price change syncs across all channels in 30 sec. Double booking impossible.
How does guest registration auto-submit?
Passport/ID scanned, OCR extracts data, sent to Ministry of Interior system automatically. Errors flagged.
How is F&B billed to room?
Restaurant POS — guest gives room number, cashier confirms. Order auto-added to room bill. All services in one bill at checkout.
What rules apply for loyalty program?
Points per night, after certain points Silver/Gold/Platinum tier. Tiers give discounts, room upgrades, late checkout, free breakfast.
What mobile app functions for guests?
Check-in/out, extra services (room service, taxi), room key (NFC/QR), food ordering, bills, hotel map, concierge.